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Privacy Policy

Last Updated: January 15, 2025

Important: PacificReelsGame is a social entertainment platform. We are committed to protecting your privacy and ensuring transparency in how we collect, use, and protect your personal information.

1. Information We Collect

1.1 Personal Information

When you visit our website or play our social slot game, we may collect the following types of information:

  • Contact Information: Email addresses when you contact our support team
  • Account Information: Username, player preferences, and game statistics
  • Technical Information: IP address, browser type, device information, and operating system
  • Usage Data: Pages visited, time spent on site, game interactions, and feature usage
  • Cookies and Tracking: Session cookies, preference cookies, and analytics data

1.2 Automatically Collected Information

We automatically collect certain information when you use our services:

  • Device information including hardware model, operating system, and unique device identifiers
  • Log information such as access times, pages viewed, IP address, and referring website
  • Location information based on your IP address (country/region level only)
  • Game performance data including spin results, bonus activations, and leaderboard rankings

2. How We Use Your Information

2.1 Primary Uses

We use the collected information for the following purposes:

  • Service Provision: To provide and maintain our social slot game and website functionality
  • User Experience: To personalize your gaming experience and improve our services
  • Communication: To respond to your inquiries and provide customer support
  • Analytics: To analyze usage patterns and improve our game features
  • Security: To protect against fraud, abuse, and unauthorized access

2.2 Legal Basis for Processing

We process your personal information based on:

  • Consent: When you voluntarily provide information or accept cookies
  • Legitimate Interest: To improve our services and ensure security
  • Contract Performance: To provide the social gaming services you request

3. Information Sharing and Disclosure

3.1 Third-Party Services

We may share your information with trusted third parties in the following circumstances:

  • Analytics Providers: Google Analytics and similar services to understand user behavior
  • Cloud Services: Secure cloud hosting providers for data storage and processing
  • Customer Support: Third-party support tools to assist with your inquiries
  • Legal Requirements: When required by law or to protect our rights and safety

3.2 Data Protection

We ensure that all third parties with whom we share data:

  • Are bound by strict confidentiality agreements
  • Implement appropriate security measures
  • Use data only for the purposes we specify
  • Comply with applicable privacy laws and regulations

4. Data Security

4.1 Security Measures

We implement comprehensive security measures to protect your personal information:

  • Encryption: All data is encrypted in transit and at rest using industry-standard protocols
  • Access Controls: Strict access controls and authentication requirements for our systems
  • Regular Audits: Regular security audits and vulnerability assessments
  • Staff Training: Regular privacy and security training for all team members

4.2 Data Breach Response

In the unlikely event of a data breach, we will:

  • Immediately investigate and contain the breach
  • Notify affected users within 72 hours where required by law
  • Report to relevant authorities as required
  • Implement additional security measures to prevent future breaches

5. Your Rights and Choices

5.1 Access and Control

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to processing of your data for certain purposes

5.2 Cookie Management

You can control cookies through your browser settings:

  • Block all cookies (may affect website functionality)
  • Block third-party cookies only
  • Delete existing cookies
  • Set preferences for specific websites

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions by data protection authorities
  • Certification schemes and codes of conduct

7. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our platform

9. Contact Information

Data Protection Officer

Email: privacy@pacificreelsgame.com

Address: PacificReelsGame Privacy Team
New Zealand

Response Time: We aim to respond to all privacy inquiries within 48 hours

Questions about this Privacy Policy? If you have any questions or concerns about how we handle your personal information, please don't hesitate to contact us. We're committed to addressing your privacy concerns promptly and transparently.